RETURN & EXCHANGE

Return & Exchange Policy

We do not offer cash refunds or returns for merchandise. If a product is found to be faulty or defective, we will replace it with the same item (subject to availability) or issue store credit equivalent to the product's value.

How to Request a Return or Exchange:
To initiate a return or exchange, contact PVE+ Customer Service via WhatsApp or email within 24 hours of delivery and provide your order number. Our team will confirm your order and assist with the process.

Conditions for Returns, Exchanges, or Refunds:

  • Items must be unworn, undamaged, and unused, with all original tags and packaging intact. Items without tags or damaged goods will not be accepted.
  • SALE, LIFESTYLE and ACTIVE WEAR items are final sale and cannot be returned or exchanged.

Valid Reasons for Return/Refund:

  • Item does not match the invoice.
  • Item does not align with the measurements, description, or images provided on the product page.
  • Item is defective or in poor condition, missing tags or protective covers.

Exchanging Items:

  • Exchanges are only allowed for size, color, or style adjustments.
  • The exchanged item must be of equal or greater value than the original purchase. Exchanges for lower-value items are only permitted in the form of store credit.
  • Vouchers and promotional codes used on returned purchases are non-refundable and cannot be exchanged for cash or store credit.

Return Verification:
All returned items will be inspected, and PVE+ reserves the right to refuse returns that do not comply with the above conditions. We may decline exchanges or refunds if the items fail to meet our return standards.

Refunds via Credit Note:
If the return is due to a product defect and store credit is not suitable, we will issue a credit note/credit memo to your registered email. This credit can be used for future purchases at PVE+ and will expire within 3 months from the original purchase date.

Customer Service Contact:
For further assistance, please reach out to PVE+ Customer Service :

PVE+

Jalan Bondowoso No.16
Menteng, Kota Jakarta Pusat

info@pveplus.com

+6282118093339