FAQ
FREQUENTLY ASKED QUESTIONS
Do I need to create an account to place an order on pve.com?
No, you can complete your purchase as a guest without creating an account. However, registering offers a better shopping experience with personalized service, faster checkout, and the ability to save your favorite items to a personal wish list. Additionally, you’ll gain access to member-exclusive benefits that are updated periodically.
We encourage all visitors to register an account with a username and password for security purposes. For inquiries about your personal information, please refer to our Privacy Policy.
How do I recover my forgotten PVE+ account password?
Simply select the “Forgot Password” option on the login page. If you need further help, feel free to contact our Customer Service team.
How can I return or exchange an item purchased from pveplus.com?
Please refer to our Returns & Exchange Policy for detailed instructions.
Why was my order canceled?
Your order may have been canceled for one of the following reasons:
- Payment was not completed or received within the allocated timeframe.
- The item is no longer in stock.
If you believe your order was canceled by mistake, please contact our Customer Service for assistance.
Can I request an alteration for an item purchased from pveplus.com?
Yes, alterations can be requested through Customer Service for an additional fee. You’ll need to fill out a form and ship the item back to us for alterations. However, for the best fit, we recommend getting measured by our in-store sales assistant.
Can I place an order by phone?
Yes, our Customer Service team can assist you with personal shopping through phone or WhatsApp to help you place an order.
How can I contact PVE+?
Our Customer Service is available Monday to Friday, from 9 AM to 4 PM. Feel free to reach out using the provided contact information :
info@pveplus.com
+6282118093339